Privacy Policy — 222bed

1. Introduction

222bed ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or uses our online casino and sports betting platform at https://222bed.club. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the parties with whom we may share it, and the measures we take to keep it secure.

This Privacy Policy applies to all users of the 222bed platform, including registered account holders, prospective players who browse without registering, and any other individuals whose personal data 222bed processes in connection with its services. It covers all data collection and processing activities carried out by 222bed, whether through the website, mobile-optimised browser experience, live chat support, email correspondence, or any other channel through which you interact with us.

By registering an account with 222bed or continuing to use our platform after this Privacy Policy has been published or updated, you acknowledge that you have read, understood, and agreed to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 222bed. Where any conflict exists between this Privacy Policy and another document on the platform, this Privacy Policy shall govern with respect to data protection matters.

2. Data We Collect

222bed collects several categories of personal data from and about our players. The specific data collected depends on how you interact with the platform and which services you use. The categories of personal data we may collect include:

2.1 Identity Data

This includes your full legal name, date of birth, gender, username, and any government-issued identification numbers or document details that you provide during the Know Your Customer (KYC) verification process, such as your National Identity (NID) card number, passport number, or driving licence number.

2.2 Contact Data

This includes your email address, mobile phone number, and residential address (including city, postal code, and country). Players based in Bangladesh will typically provide addresses in cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

2.3 Financial Data

This includes information about the payment methods you use to deposit and withdraw funds on the 222bed platform, including mobile financial service account identifiers (such as your bKash, Nagad, Rocket, or Upay registered mobile number), bank account details used for bank transfers, and partial card numbers for Visa or Mastercard transactions. 222bed does not store full card numbers or CVV codes — card payment data is handled exclusively by PCI-DSS compliant payment processors.

2.4 Transaction Data

This includes a complete record of all financial transactions associated with your 222bed account, including deposits, withdrawals, bonus credits, wagering activity, game results, bet amounts, win and loss records, and any adjustments made by the platform for error corrections, bonus adjustments, or promotional credits.

2.5 Technical Data

This includes your IP address, device identifiers, browser type and version, operating system, screen resolution, time zone setting, language preferences, session timestamps, and pages visited on the 222bed platform. This data is collected automatically via server logs and cookies when you access the platform.

2.6 Profile Data

This includes your account preferences, game history, favourite games, responsible gaming settings (such as any deposit limits or self-exclusion periods you have activated), customer support interaction records, and any feedback or survey responses you have submitted.

2.7 Communications Data

This includes the content of any communications you send to or receive from 222bed, including live chat transcripts, email correspondence, and any documents or images you upload as part of the KYC process or in connection with a support enquiry.

2.8 Marketing & Preference Data

This includes your preferences regarding receiving promotional communications from 222bed, including email newsletters, SMS notifications, and promotional offers. This data reflects the consent choices you have made during registration or subsequently updated in your account settings.

3. How We Collect Your Data

222bed collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or submitting feedback forms.
• Automated technologies: Data collected automatically when you access the platform, including cookies, web beacons, server log files, and similar tracking technologies that record your browsing behaviour, device characteristics, and session activity.
• Third-party sources: Data received from KYC verification service providers who assist in verifying the authenticity of identity documents; fraud prevention agencies that provide risk scoring or watchlist screening; payment processors who confirm the status of deposit or withdrawal transactions; and game providers who report game session outcomes.
• Public sources: Publicly available information that may be relevant to fraud prevention, AML screening, or account verification, such as sanctions lists and politically exposed persons (PEP) databases.

4. Legal Basis for Processing

222bed processes personal data only where a valid legal basis exists for doing so. The primary legal bases on which 222bed relies are:

Legal Basis	Examples of Processing Activities
Contract performance	Processing deposits and withdrawals, maintaining your account, providing access to games and betting markets, resolving disputes
Legal obligation	KYC identity verification, AML screening, retaining transaction records as required by applicable regulations, responding to law enforcement requests
Legitimate interests	Fraud prevention and detection, platform security, improving our services, preventing bonus abuse, responsible gaming monitoring
Consent	Sending marketing emails and SMS promotions, placing non-essential cookies on your device, sharing anonymised data with analytics providers

Where 222bed relies on consent as its legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please update your account settings or contact our support team.

5. How We Use Your Data

222bed uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your 222bed account, including processing login authentication, password resets, and account setting changes.
• Identity verification: Conducting KYC checks to confirm your identity, age (18+), and residential address before processing withdrawals or when required by our AML procedures.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and processing withdrawal requests to your designated payment method.
• Service delivery: Providing access to casino games, sports betting markets (including BPL cricket, IPL, T20 World Cup, and other events), crash games, live dealer tables, and all other platform features.
• Fraud and AML prevention: Monitoring account activity for signs of fraudulent behaviour, money laundering, bonus abuse, or multi-accounting, and taking appropriate action where such activity is detected.
• Responsible gaming: Monitoring player behaviour for signs of problem gambling and enforcing any responsible gaming tools (deposit limits, cooling-off periods, self-exclusion) that you have activated.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance.
• Platform improvement: Analysing usage data to improve the design, performance, and content of the 222bed platform, and to develop new features and services.
• Marketing communications: Sending you promotional offers, bonus notifications, tournament announcements, and seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers) where you have provided consent to receive such communications.
• Legal compliance: Retaining records and responding to legal or regulatory obligations as required by applicable law, including responding to court orders, regulatory enquiries, and law enforcement requests.

6. Sharing Your Data

222bed does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

6.1 Payment Service Providers

We share relevant financial data with the payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, BRAC Bank, Dutch-Bangla Bank, City Bank, and card networks Visa and Mastercard) that are necessary to process your deposits and withdrawals. These providers process data only as required to complete the transaction and are subject to their own data protection obligations.

6.2 KYC and Identity Verification Providers

We share identity documents and related personal data with third-party KYC verification services that assist us in confirming the authenticity of the documentation you submit. These providers operate under strict data processing agreements with 222bed and may not use your data for any purpose other than performing the verification service.

6.3 Fraud Prevention and AML Agencies

We may share data with fraud prevention agencies, AML screening providers, and sanctions list checking services as part of our efforts to prevent financial crime and protect the integrity of the platform. Where fraud or criminal activity is confirmed, data may be shared with law enforcement authorities.

6.4 Game Content Providers

Third-party game studios — including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — receive technical data (such as session identifiers and game round results) necessary to deliver their game content. These providers do not receive your full personal profile and process technical data only for game delivery and fairness auditing purposes.

6.5 Analytics and Technical Service Providers

We may use analytics service providers to help us understand platform usage patterns and improve user experience. Where such providers are used, data is shared in anonymised or pseudonymised form wherever possible, and providers are contractually prohibited from using the data for their own purposes.

6.6 Legal and Regulatory Disclosure

222bed may disclose personal data to government bodies, regulators, courts, or law enforcement agencies where required to do so by applicable law, regulation, or court order. We will take reasonable steps to notify you of such disclosure unless prohibited from doing so by law.

7. International Data Transfers

As an internationally operated platform, 222bed may transfer your personal data to servers, service providers, or group entities located outside of Bangladesh. Where such transfers occur, 222bed takes appropriate steps to ensure that your data receives a level of protection consistent with internationally recognised data protection standards.

Safeguards used for international data transfers include: contractual data processing agreements incorporating standard data protection clauses; transfers only to service providers who maintain internationally recognised information security certifications (such as ISO 27001 or SOC 2); and data minimisation practices that limit the volume of personal data transferred to only what is strictly necessary for the relevant service.

By registering an account with 222bed, you acknowledge and consent to the transfer of your personal data outside of Bangladesh for the purposes described in this Privacy Policy.

8. Data Retention

222bed retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active account data: Retained for the full duration of your account's active status, plus a minimum period of five (5) years following account closure, to comply with AML record-keeping requirements and to resolve any post-closure disputes.
• KYC verification documents: Retained for a minimum of five (5) years from the date of submission, in accordance with standard AML compliance obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless the communication forms part of an ongoing dispute or regulatory matter that requires longer retention.
• Marketing consent records: Retained for the duration of your account plus two (2) years post-closure, as evidence of the consent choices you made.
• Technical and log data: Typically retained for twelve (12) months from the date of collection, unless a security investigation or legal proceeding requires longer retention.

When personal data is no longer required for any legitimate purpose and its retention period has expired, 222bed securely deletes or anonymises the data so that it can no longer be linked to any individual.

9. Your Rights

222bed respects your rights in relation to your personal data. The following rights are available to all players:

9.1 Right of Access

You have the right to request a copy of the personal data that 222bed holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe following receipt of a verified request.

9.2 Right to Rectification

If you believe that any personal data 222bed holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact number or address) can be made directly in your account settings. Corrections to identity data (such as name or date of birth) require KYC re-verification.

9.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing. This right is subject to exceptions, including where retention is required by law (e.g., AML record-keeping obligations).

9.4 Right to Restrict Processing

You have the right to request that 222bed restricts its processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved, or where you have objected to processing based on legitimate interests and we are assessing whether our interests override yours.

9.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible.

9.6 Right to Object

You have the right to object to 222bed's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes, including profiling for marketing. If you object to marketing, your preference will be actioned immediately.

9.7 Exercising Your Rights

To exercise any of the rights described above, please contact the 222bed support team via live chat or by emailing support at 222bed.club (plain text — not a clickable link). We will respond to all verified data rights requests within 28 calendar days. We may need to verify your identity before processing a request to ensure we do not disclose or amend data belonging to another individual.

10. Cookies & Tracking Technologies

222bed uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit a website. Cookies serve a range of functions, from keeping you logged in to helping us understand how the platform is being used so we can improve it.

10.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for platform operation — keeps you logged in, maintains session state, enables secure checkout and payment flows	Session / up to 24 hours
Functional	Remembers your preferences (language, game view, responsible gaming settings) to personalise your experience	Up to 12 months
Performance / Analytics	Collects anonymised data about how pages are used, which features are most popular, and where technical errors occur — used to improve the platform	Up to 24 months
Marketing / Targeting	Used (with your consent) to deliver relevant promotional content based on your game preferences and activity on the platform	Up to 12 months

10.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling functional or performance cookies may affect the quality of your experience on the 222bed platform.

To manage cookies at the browser level, consult the help documentation for your browser (Chrome, Firefox, Safari, Edge, or Opera). Settings are typically found under Privacy, Security, or Site Settings menus.

11. Security Measures

222bed implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and 222bed's servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms that your connection is secured.
• Encrypted data storage: Sensitive personal data, including KYC documents and financial information, is stored in encrypted form on secure servers with restricted access controls.
• Access controls: Access to personal data within 222bed's systems is restricted to authorised staff who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA): 222bed supports 2FA for player account logins as an additional layer of protection against unauthorised access. Players are encouraged to enable 2FA in their account security settings.
• Fraud monitoring: 222bed operates continuous automated monitoring of account activity for signs of fraud, AML red flags, or account takeover attempts. Suspicious activity triggers immediate review by our security team.
• Incident response: In the event of a personal data breach that poses a risk to your rights and interests, 222bed will notify affected players and, where required, the relevant authorities, within the timeframes required by applicable law.

While 222bed takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for reporting any suspected unauthorised access to our support team without delay.

12. Children's Privacy

The 222bed platform is strictly restricted to individuals who are 18 years of age or older. 222bed does not knowingly collect, use, or store personal data from individuals under the age of 18. During registration, all users must confirm that they meet the minimum age requirement.

If 222bed discovers or has reasonable grounds to believe that a registered account belongs to a person under the age of 18, the account will be immediately suspended, access to all funds will be frozen pending investigation, and the personal data associated with the account will be handled in accordance with child data protection principles, including prompt deletion once the investigation is complete.

If you are a parent or guardian and believe that your child has registered an account with 222bed, please contact our support team immediately via live chat or at support at 222bed.club (plain text only — not a clickable link). We will investigate and take appropriate action as a matter of priority.

13. Marketing Communications

222bed may send you promotional communications about bonuses, new games, seasonal offers (such as BPL cricket season promotions, Eid special bonuses, Pohela Boishakh offers, or T20 World Cup betting features), and other platform news. We will only send marketing communications where you have provided explicit consent to receive them — either during registration or by updating your marketing preferences in your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Updating your communication preferences in your 222bed account settings under "Notifications"
• Contacting our support team via live chat and requesting removal from all marketing lists

Opting out of marketing communications will not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, KYC verification requests, responsible gaming reminders, or security alerts. These communications are essential to operating your account and cannot be disabled.

14. Third-Party Links

The 222bed platform does not contain links to third-party websites for general browsing purposes. All navigation links on the platform route to internal pages within the 222bed domain. Game content provided by third-party studios (such as Evolution Gaming, Pragmatic Play, Spribe, and others) is delivered within the 222bed platform environment under licence; players do not leave the 222bed platform to access this content.

In the event that any third-party links are present on the platform in connection with specific promotions or partnerships, 222bed is not responsible for the privacy practices, data handling, or security measures of any third-party website. We encourage you to review the privacy policy of any third-party site you visit independently of the 222bed platform.

15. Updates to This Privacy Policy

222bed reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When we make material changes to this Privacy Policy — meaning changes that significantly affect how we process your personal data or your rights in relation to it — we will take reasonable steps to notify registered players, which may include displaying a prominent notice on the platform or sending a notification to the email address registered on your account.

For minor amendments — such as corrections of typographical errors, clarifications of existing language, or updates to reflect changes in service providers — no advance notice is required, and the updated Privacy Policy will take effect upon publication. The effective date displayed at the top of this document reflects the date of the most recent substantive revision.

Your continued use of the 222bed platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not accept the amended Privacy Policy, you must cease using the platform and may request account closure as described in our Terms & Conditions. We recommend that all players review this Privacy Policy periodically to remain informed of how their personal data is being handled.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or 222bed's data processing practices, please contact our support team using the details below. All data protection enquiries are handled by trained staff and treated with the highest priority.

• Live Chat: Available directly on the 222bed platform after login — the fastest way to reach our team
• Email: support at 222bed.club (plain text — not a clickable link)
• Response Time: Live chat within minutes; email within 24 hours
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

For data rights requests — including access, rectification, erasure, restriction, portability, or objection requests — please contact us via live chat or email with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will verify your identity before processing the request and will respond within 28 calendar days.